No stock of routers... and no updates

I signed up for a fibre service from Mweb. I had set my activation date of the service to 13 April, however I was told by Kyle Adonis that my router will only be dispatched on the activation date so he persuaded me to change my activation date to 11 April so that I can get my router dispatched as soon as possible. What he did not tell me at this point was that Mweb did not have stock of routers. I only found this out on Friday 15 April, when I spoke to Clint, who told me this only because I asked when I could expect the delivery of my router.<br> <br> I am now being billed for the service when I do not yet have the router to make use of the service optimally. I find this extremely disappointing and dishonest as I feel that I led to believe that once my service was activated, I would receive my router in a few days. Furthermore, before I signed up Kyle was very quick to call me and respond to my emails within seconds, yet now when I email to find out about my router I do not get an response. I guess once clients are signed up they are no longer important.