No service, worst customer experience, I spent a lot of money on calls and petrol for nothing.

I joined Hello Peter just to review this company. I booked my installation a month prior, to avoid issues and make sure that when I moved into my house, the installation would be seamless. Little did I know that I would be dealing with absolute incompetence and a broken system.

The call centre kept getting my order wrong and couldn't communicate their fault with Open Serve (who were also very rude to me telephonically). The company made dates for the installation and no one pitched. I took time off work, I made arrangements to be there for no one to arrive. When I called to find out what was going on, they said there is an error in their system that they can't fix and no one can help so they will escalate the issue to the manager. This happened 5 times.

It takes you 20minutes to an hour to get hold of them. They sent me a router for the installation that they told me I had to return myself when I asked the, to cancel my order because they couldn't deliver the service. I live in Randburg and they said I must drop it off in Centurion only during working hours otherwise I will be charged for it??? The absolute nerve of this company. I spent more money on them for anger, frustration and stress. R200 for airtime to try get the issue sorted, R250 for the router to be delivered to me in the first place and R200 for petrol to deliver the router back to them. I will never recommend them and they were incredibly unhelpful.

Go to Afrihost, they are caring and considerate and treat you like a human being.