No service with MWEB

Worst Worst Service, or No Service. App**** for a switch to Mweb on 13 February. Forwarded all requested documents. When following up, you need an OTP, no OTP's received. You hold on forever, BUT when you select 1 for new clients, you get through immediately... After transferred to activations you again hold forever. Today, 3 March, spent 45 minutes on the phone after holding for 20 minutes, no answers. Every agent tell you something different. Still not connected and awaiting router which apparently has been dispatched.