RO
Rohan O
1 reviews | Active since Feb 2009
08 Mar 2016, 13:51
No Service Since 25/02/2016
I logged a call on the 25th for a line fault on my ADSL, it is now the 08/03/2016. I am still offline.<br> <br> MWEB stated that Telkom has a turnaround 7-10 days for line restoration, when I call MWEB all they can tell me is that they will advise Telkom, yet nothing happens. No SMS's, no phone calls...<br> <br> The worst part is that MWEB expects a full months service fee!!<br> <br> I WANT MY SERVICE BACK!!!
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Mweb's replyOfficial
08 Mar 2016, 15:35Hello rohanode,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Mweb's reply08 Mar 2016, 15:35
Official
Hello rohanode,
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to look into, and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services