No service Red light on router.

The LTE 50G that I had ended optd for 40G day and night option. Since I received my SIM card in December it was working. Thought maybe cause I’m still using my old sim and still had data, waiting for feb to begin to use the sim.

Connected the sim had red light and no signal. Tried in two different areas still the same. Reported the issue was told that my sim wasn’t rica’d but the documents we sent rather collected upon delivery. Called the second was told it was on suspended status it was change to active, still didn’t work Third time was told It’s the sim that’s the problem, was faulted as hardware issue. New SIM card was ordered waiting for the 48hrs for rica and still the same. Changed areas again still the same Called the 4th time told that issue will be escalated to Telkom cause maybe the numbers don’t match hence the problem

I am working from home I have spend soo much on data where as I could have just used what I’ve been paying for for, this is maddness. I spent my time and effort trying to get this sorted and no change at all