rG
ryan G

1 reviews | Active since Mar 2015

23 Mar 2015, 12:45

No service provided , a month later, still waiting

I signed up for a Mweb 4mbs uncapped contract a month ago, and still have no internet.<br> I am tired of getting passed around from department to department , as well as calling Mweb, then calling Telkom, where Telkom insists that the line has been migrated correctly.<br> Please resolve this asap, it was promised to me that it will take no longer than 7 days, well its a month later and still nothing.<br> <br> Today 2015.03.23 contacted them again, and once again I get given the excuse of \we are going to investigate further"given a reference number again!!!! and got told that it might take anither 10 days!!!!<br> <br> This is unacceptable fix my line now!!!!! <br> <br> Ref number : 165BRK230315 for a telephone ***"""

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Replies (1)
Mweb
Mweb's reply23 Mar 2015, 16:05
Official
Hello GUESTY101,

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services