1 reviews | Active since Oct 2011
NO SERVICE OR THE NEW TELKOM
I signed up for fibre in the end of August promotion (no charge for installation). On 20 September Vumatel came to install the fibre. I then received a bill for installation even though the deal was no charge for installation. I contacted both MWeb & Vumatel about this and about 6 weeks later had some action - ie the bill was no longer sent to me. Thereafter nothing has happened. I have email & phoned MWeb on numerous occasions but nothing is done. We are now 10 weeks on from signing up from fibre & MWeb have still done nothing. Does anyone work there or should I abandon this whole sorry affair?
Good Day elizred,
Thank you for taking the time to raise your concerns.
Our customer care representative tried making contact with you today and was unable to reach you.
We will try making contact with you again regarding the query.
Please also provide us alternate contact details, if you require us to contact you via another number.
Kind regards
MWEB Client Services
Good Day elizred,
Thank you for taking the time to raise your concerns.
Our customer care representative tried making contact with you today and was unable to reach you.
We will try making contact with you again regarding the query.
Please also provide us alternate contact details, if you require us to contact you via another number.
Kind regards
MWEB Client Services