No service or responds from MWEB - PATHETIC PATHETIC !!!!!!!!!!!!!!!!!!!!!!!

So I have app**** for a fiber package with Mweb in December 2019, today is the 11th of Mach 2020 and a R1000 deposit still no service from them.

I then decided to use another ISP, it took them three days to activate and install my router.

I phoned Mweb to cancel my application and get a refund from them. When you phone them they take about 15 min to answer the phone. If anyone answer the phone they just ask you to hold on the line they need to transfer you to someone that will assist, who never answers the phone.

This has been going on for about two weeks now........

After holding on to the phone for about 48 min, I phoned back and spoke to Saadieqah Manuel and had to ask not to be transfers but rather to be assisted. She was the second person who told me that told they will send this cancellation request to a manager whom will be in contact with me.

Guess what no one ever phones you back. Took it one step further and send a mail to the complaint email asking for someone to assist with the cancellation of the application, with no answer once again.