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Tim W

1 reviews | Active since Oct 2017

11 Jan 2018, 16:41

NO Service, No Internet! Takes my Money!

I was bul**** into purchasing this amazing new "rain LTE" product which has full coverage. After receiving the product I complained numerous times that I had intermittent service and very slow connection, I get kicked off the service at least 3 times a day and I need to restart the router, I have spoken to technicians to no avail. The laaitjie that sold me the product has ignored my emails and calls, no after sales service.

I work from home and having intermittent service or no service is not acceptable. A lady I spoke to at Mweb advised early December that they have logged a ticket with the manufacturer....No response or feedback almost a month later.

Mweb advises they will call me, they call....exactly at 5 or early in the morning so obviously, I miss the call because I am a teacher and can't take calls. I have arranged a time to call to no avail.

I have been struggling along for over 2 months now with no service, this is a breach in contract, therefore, I give you until Friday to resolve this matter or I will be logging a case at the CPA. I refuse to call you any longer, all you are doing is wasting my money and time! I should be reimbursed for this non-existent service.

0
Replies (5)
Mweb
Mweb's reply19 Jan 2018, 13:19
Official

Good day chomper

Thank you for raising your concerns.

We tried contacting you but to no avail. We are corresponding with the account holder via Facebook and assure you the query will receive the urgency it deserves.

Our team who is liaising with RAIN (3rd party) will remain in contact with account holder until resolved.

MWEB
Client services

TW
Tim W's update24 Jan 2018, 19:08
Reviewer Update
Thank you for your call, but it has now been almost another week without any response, almost another month since promising to replace the router. WHAT IS GOING ON?! Why is no one contacting and resolving this issue? And when you say, try contacting you....it doesn't mean only call once and not try again, you try again until you reach the customer!! You have until Friday to resolve this dispute or I personally will be taking this router to Goodwood and throwing it against your window and then I will dispute all debit orders with the bank as you are taking my money and not providing a service and I will now also go ahead with my threat and report MWEB to the CPA. I am sick and tired of this, how many more months of NO service??
TW
Tim W's update06 Feb 2018, 07:57
Reviewer Update
Still no feedback......how can the issue still not be resolved? I have logged this issue with you guys since I purchased this stupid product. I am barely getting 2mbs! One bar...from 3 bars and 20mbs! How is this possible? You gave me a new router which barely worked so I took my old router back. I am considering cancelling today and I expect cancellation fees to be waived. It has been months, no feedback, no reply to emails, nothing! Just the usual generic response. Nou is ek gatvol!
TW
Tim W's update06 Feb 2018, 12:34
Reviewer Update
and again my internet goes down for the 3rd time today. I run a business which operates online! I can't work like this, how am I going to be compensated?
TW
Tim W's update06 Feb 2018, 18:15
Reviewer Update
My two cents after a lot of thought is the following, seems like in the beginning you get these amazing speeds, no issues what so ever for about a week or two. Long enough to earn your trust and keep you happy then bam! After about 10 days or so it seems they trottle you. And you know why? You know why no one is producing answers to our questions? Because you need to log a fault within the first 10 days of receiving your product according to the CPA in order to cancel a contract, penalty free! Think about it, now you log a issue a month or so in and you are stuck, you can't get out of the contract. Something to think about.