FT
Francois T
1 reviews | Active since Apr 2026
16 Apr 2026, 14:12
No Service - No Interaction - No heart rate
Purchased and paid for a VoIP Handset on the 10th of April 2026, since then trying to follow up why it is reflecting Provisioing" and when can I expect delivery of the handset or a refund then, as Mweb cannot deliver on service. You could not get hold of an "agent" helpful chatbot or Consultant. Should you be so lucky as to get through to a consultant they put the phone down. There is just no customer service or client centricity at Mweb
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
16 Apr 2026, 14:17Hi Francois, we understand your concern, especially after making payment and not receiving clear feedback on the delivery while also struggling to get through to support. That level of uncer*****y and difficulty in reaching assistance is not the experience expected. The order has been successfully submitted, and the delivery team will be in contact with you directly to confirm the delivery details and timing of your VoIP handset. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply16 Apr 2026, 14:17
Official
Hi Francois, we understand your concern, especially after making payment and not receiving clear feedback on the delivery while also struggling to get through to support. That level of uncer*****y and difficulty in reaching assistance is not the experience expected. The order has been successfully submitted, and the delivery team will be in contact with you directly to confirm the delivery details and timing of your VoIP handset. Kind regards,
The Mweb Team
The Mweb Team
FT
Francois T's updateReviewer Update
16 Apr 2026, 14:33Hi Mweb Team,
Thanks for replying so quickly. I hope the delivery team does reach out soon, because the lack of communication so far has been very disappointing. I’ll update this review once the handset is in my hands.
Thanks for replying so quickly. I hope the delivery team does reach out soon, because the lack of communication so far has been very disappointing. I’ll update this review once the handset is in my hands.
FT
Francois T's update16 Apr 2026, 14:33
Reviewer Update
Hi Mweb Team,
Thanks for replying so quickly. I hope the delivery team does reach out soon, because the lack of communication so far has been very disappointing. I’ll update this review once the handset is in my hands.
Thanks for replying so quickly. I hope the delivery team does reach out soon, because the lack of communication so far has been very disappointing. I’ll update this review once the handset is in my hands.
Mweb's replyOfficial
16 Apr 2026, 14:44Hi Francois, We understand the importance of clear communication, especially after the delays you’ve experienced so far. The order is in place, and the delivery team will be reaching out to you to confirm the delivery details. Your feedback regarding the lack of updates is noted, and the focus now is to ensure the handset reaches you as expected. We look forward to your update once it has been delivered. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply16 Apr 2026, 14:44
Official
Hi Francois, We understand the importance of clear communication, especially after the delays you’ve experienced so far. The order is in place, and the delivery team will be reaching out to you to confirm the delivery details. Your feedback regarding the lack of updates is noted, and the focus now is to ensure the handset reaches you as expected. We look forward to your update once it has been delivered. Kind regards,
The Mweb Team
The Mweb Team