No Service, No Communication, No Fibre

My fibre was installed on the 18th of March, the next day I received my router but the service light on the fibre unit was still off after I followed the installation steps (I tried numerous times on a Mac and PC) so I phoned and logged a problem and the technician tried to help but then there was still no service light (***). I was told I would have to wait a few days for someone to get back to me but over a week later I still heard nothing. I then logged in on my Mweb profile and logged the issue again as the initial one was still active and still I have had no feedback from anyone. This morning I woke up to a debit order sms for R1292.35 for Mweb for a service which I have not received since the day it was installed. Since I logged this fault I have tried a few times to install it again and even reset the router etc and still no service light. This is terrible service. No communication or service from Mweb but they were first to take my money on the debit order day and this was logged even before lockdown so I don't think this even justifies why no one has tried to fix this problem or even explain what the problem is. My neighbour at another service provider has no issues so I honestly think I should have gone with someone else from the beginning as I even had to send follow up mails in the first place to get a response on whether my application for fibre was received or not. Now on top of this I still have to pay another service provider just so I can work from home.