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Zandile M
1 reviews | Active since Jun 2017
01 Jun 2026, 12:38
No service no communication
<div>The worst service ever, they are not available on their contact centre. I ordered a service last month, the only thing they did was to send a router, no technician no call, no confirmation. My service with my previous service provider has ended and I’m without internet, working from home. My house is huge and needs a technician to ensure that all connections are done properly to cover the whole house, sending me a router without dispatching a technician to check is just unprofessional. I try to contact them I can’t get hold of anyone.</div>
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
01 Jun 2026, 13:55Hi Zandile,
We are currently navigating technical limitations on the Hello Peter platform which may affect response timing on this channel. Our teams are actively working through incoming queries to ensure all customers are assisted.
To ensure your query is not duplicated and to maintain a clear resolution path, please connect with us via private message if you have not already engaged with a support agent.
We are available to assist and ensure your service needs are addressed effectively. Support is available Monday to Friday, 08:00 to 17:00.
Kind regards,
The Mweb Team
We are currently navigating technical limitations on the Hello Peter platform which may affect response timing on this channel. Our teams are actively working through incoming queries to ensure all customers are assisted.
To ensure your query is not duplicated and to maintain a clear resolution path, please connect with us via private message if you have not already engaged with a support agent.
We are available to assist and ensure your service needs are addressed effectively. Support is available Monday to Friday, 08:00 to 17:00.
Kind regards,
The Mweb Team
Mweb's reply01 Jun 2026, 13:55
Official
Hi Zandile,
We are currently navigating technical limitations on the Hello Peter platform which may affect response timing on this channel. Our teams are actively working through incoming queries to ensure all customers are assisted.
To ensure your query is not duplicated and to maintain a clear resolution path, please connect with us via private message if you have not already engaged with a support agent.
We are available to assist and ensure your service needs are addressed effectively. Support is available Monday to Friday, 08:00 to 17:00.
Kind regards,
The Mweb Team
We are currently navigating technical limitations on the Hello Peter platform which may affect response timing on this channel. Our teams are actively working through incoming queries to ensure all customers are assisted.
To ensure your query is not duplicated and to maintain a clear resolution path, please connect with us via private message if you have not already engaged with a support agent.
We are available to assist and ensure your service needs are addressed effectively. Support is available Monday to Friday, 08:00 to 17:00.
Kind regards,
The Mweb Team
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Zandile M's updateReviewer Update
01 Jun 2026, 14:09You know very well that your chat platform is not attended to
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Zandile M's update01 Jun 2026, 14:09
Reviewer Update
You know very well that your chat platform is not attended to
ZM
Zandile M's updateReviewer Update
01 Jun 2026, 15:57I've been on your stupid chat service since 08:00 this morning, it's 16:00 now and I'm still on the queue with no assistance
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Zandile M's update01 Jun 2026, 15:57
Reviewer Update
I've been on your stupid chat service since 08:00 this morning, it's 16:00 now and I'm still on the queue with no assistance
ZM
Zandile M's updateReviewer Update
01 Jun 2026, 15:58Please collect your router and return my money
ZM
Zandile M's update01 Jun 2026, 15:58
Reviewer Update
Please collect your router and return my money
Mweb's replyOfficial
01 Jun 2026, 16:47Hi Zandile,
We understand how frustrating this has been, especially after waiting such a long time on the chat platform without any assistance. This is not how support should feel, and it’s certainly not the experience we want for you. It’s also disappointing to hear that you’re now looking to cancel and request a refund after going through this process. Your concerns are completely valid, and situations like this should be handled far more efficiently and with clear communication.
Your request has been escalated to the team handling orders, and they have been asked to follow up as a priority and provide you with direct email feedback regarding the cancellation, router collection, and refund process.
Kind regards,
Mweb Team
We understand how frustrating this has been, especially after waiting such a long time on the chat platform without any assistance. This is not how support should feel, and it’s certainly not the experience we want for you. It’s also disappointing to hear that you’re now looking to cancel and request a refund after going through this process. Your concerns are completely valid, and situations like this should be handled far more efficiently and with clear communication.
Your request has been escalated to the team handling orders, and they have been asked to follow up as a priority and provide you with direct email feedback regarding the cancellation, router collection, and refund process.
Kind regards,
Mweb Team
Mweb's reply01 Jun 2026, 16:47
Official
Hi Zandile,
We understand how frustrating this has been, especially after waiting such a long time on the chat platform without any assistance. This is not how support should feel, and it’s certainly not the experience we want for you. It’s also disappointing to hear that you’re now looking to cancel and request a refund after going through this process. Your concerns are completely valid, and situations like this should be handled far more efficiently and with clear communication.
Your request has been escalated to the team handling orders, and they have been asked to follow up as a priority and provide you with direct email feedback regarding the cancellation, router collection, and refund process.
Kind regards,
Mweb Team
We understand how frustrating this has been, especially after waiting such a long time on the chat platform without any assistance. This is not how support should feel, and it’s certainly not the experience we want for you. It’s also disappointing to hear that you’re now looking to cancel and request a refund after going through this process. Your concerns are completely valid, and situations like this should be handled far more efficiently and with clear communication.
Your request has been escalated to the team handling orders, and they have been asked to follow up as a priority and provide you with direct email feedback regarding the cancellation, router collection, and refund process.
Kind regards,
Mweb Team