BC
Berlo C
1 reviews | Active since Aug 2016
06 Mar 2026, 12:14
No service in live chat
The have a live chat support facility on their website. But nobody reacts - no service available.
Helpful (0)
Replies (10)0
Replies (10)
Mweb's replyOfficial
06 Mar 2026, 12:41Good day, Berlo,
We understand how frustrating it must be to try and reach support via live chat and feel like no one is responding. Your experience is important to us, and we take feedback like this very seriously.To ensure your concerns are addressed properly, we recommend reaching out to us through our dedicated support channels. This allows our team to review your account in detail and provide a clear, structured plan for resolving your issue. The process is designed to be personal, so your case is prioritized and handled directly by the right team.We appreciate you taking the time to share this feedback.
At Mweb, we’re committed to providing reliable support and ensuring every customer receives the attention and resolution they need. T^
We understand how frustrating it must be to try and reach support via live chat and feel like no one is responding. Your experience is important to us, and we take feedback like this very seriously.To ensure your concerns are addressed properly, we recommend reaching out to us through our dedicated support channels. This allows our team to review your account in detail and provide a clear, structured plan for resolving your issue. The process is designed to be personal, so your case is prioritized and handled directly by the right team.We appreciate you taking the time to share this feedback.
At Mweb, we’re committed to providing reliable support and ensuring every customer receives the attention and resolution they need. T^
Mweb's reply06 Mar 2026, 12:41
Official
Good day, Berlo,
We understand how frustrating it must be to try and reach support via live chat and feel like no one is responding. Your experience is important to us, and we take feedback like this very seriously.To ensure your concerns are addressed properly, we recommend reaching out to us through our dedicated support channels. This allows our team to review your account in detail and provide a clear, structured plan for resolving your issue. The process is designed to be personal, so your case is prioritized and handled directly by the right team.We appreciate you taking the time to share this feedback.
At Mweb, we’re committed to providing reliable support and ensuring every customer receives the attention and resolution they need. T^
We understand how frustrating it must be to try and reach support via live chat and feel like no one is responding. Your experience is important to us, and we take feedback like this very seriously.To ensure your concerns are addressed properly, we recommend reaching out to us through our dedicated support channels. This allows our team to review your account in detail and provide a clear, structured plan for resolving your issue. The process is designed to be personal, so your case is prioritized and handled directly by the right team.We appreciate you taking the time to share this feedback.
At Mweb, we’re committed to providing reliable support and ensuring every customer receives the attention and resolution they need. T^
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Berlo C's updateReviewer Update
06 Mar 2026, 13:24That is exactly what I did on live chat. I also reported an issue that I have twice to your *** address, and no response. I will again sign in on live chat.
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Berlo C's update06 Mar 2026, 13:24
Reviewer Update
That is exactly what I did on live chat. I also reported an issue that I have twice to your *** address, and no response. I will again sign in on live chat.
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Berlo C's updateReviewer Update
06 Mar 2026, 14:17I have again registered a technical issue for support today at 13:26. You responded that I must hold on for the next available agent. It is now 14:16 and still no response.
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Berlo C's update06 Mar 2026, 14:17
Reviewer Update
I have again registered a technical issue for support today at 13:26. You responded that I must hold on for the next available agent. It is now 14:16 and still no response.
Mweb's replyOfficial
06 Mar 2026, 14:30We are truly sorry for this inconvenience and assure you our Mail teams will ensure a resloution as soon as possible.
Mweb's reply06 Mar 2026, 14:30
Official
We are truly sorry for this inconvenience and assure you our Mail teams will ensure a resloution as soon as possible.
Mweb's replyOfficial
06 Mar 2026, 14:43Hello Berlo. We understand how frustrating it must be to wait for assistance after logging a technical request, especially when you’re expecting a response and the queue seems to take longer than anticipated. Your time is important, and we appreciate you following up with us.
As mentioned previously, we’ve already reached out to the team that handles all mail-related queries to ensure this matter is reviewed. Your request under email *** is with them, and they will be in touch with you as soon as possible to assist further.
Thank you for your patience while the team works through the request and prepares an update for you. T^
As mentioned previously, we’ve already reached out to the team that handles all mail-related queries to ensure this matter is reviewed. Your request under email *** is with them, and they will be in touch with you as soon as possible to assist further.
Thank you for your patience while the team works through the request and prepares an update for you. T^
Mweb's reply06 Mar 2026, 14:43
Official
Hello Berlo. We understand how frustrating it must be to wait for assistance after logging a technical request, especially when you’re expecting a response and the queue seems to take longer than anticipated. Your time is important, and we appreciate you following up with us.
As mentioned previously, we’ve already reached out to the team that handles all mail-related queries to ensure this matter is reviewed. Your request under email *** is with them, and they will be in touch with you as soon as possible to assist further.
Thank you for your patience while the team works through the request and prepares an update for you. T^
As mentioned previously, we’ve already reached out to the team that handles all mail-related queries to ensure this matter is reviewed. Your request under email *** is with them, and they will be in touch with you as soon as possible to assist further.
Thank you for your patience while the team works through the request and prepares an update for you. T^
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Berlo C's updateReviewer Update
07 Mar 2026, 17:28Still no solution or update on progress. My update.
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Berlo C's update07 Mar 2026, 17:28
Reviewer Update
Still no solution or update on progress. My update.
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Berlo C's updateReviewer Update
07 Mar 2026, 17:29*please update me.
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Berlo C's update07 Mar 2026, 17:29
Reviewer Update
*please update me.
Mweb's replyOfficial
09 Mar 2026, 09:44Hi Belo, thank you for reaching out to us. Please be assured that our team is still reviewing the matter and will get back to you via email once there is progress or a resolution. We appreciate your patience while the review is being completed. U^
Mweb's reply09 Mar 2026, 09:44
Official
Hi Belo, thank you for reaching out to us. Please be assured that our team is still reviewing the matter and will get back to you via email once there is progress or a resolution. We appreciate your patience while the review is being completed. U^
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Berlo C's updateReviewer Update
09 Mar 2026, 11:33Thank you
BC
Berlo C's update09 Mar 2026, 11:33
Reviewer Update
Thank you
Mweb's replyOfficial
09 Mar 2026, 11:44You're welcome.
Mweb's reply09 Mar 2026, 11:44
Official
You're welcome.