WV
Willem V
1 reviews | Active since Jul 2011
05 Mar 2026, 17:20
No Service from Mweb. If you DON'T value your time, then they are the perfect ISP
After waiting 80min (a new record) for assistance, I was explaining what was wrong and the call was cut. Looked at my watch and it was 5pm. Worst service. Been with them for 25 years and have recommended so many people to them. Not anymore. To even explain what the problem was, is just a waste of time, now. They have no customers service and I would love to change my ISP provider. They have a ******* interface and staff that doesn't care.
Helpful (0)
Replies (11)0
Replies (11)
Mweb's replyOfficial
06 Mar 2026, 08:22Good day, Willem,
Waiting 80 minutes for assistance and then having the call disconnect just as you were explaining the issue would be an incredibly frustrating experience. After being with Mweb for 25 years and recommending us to others, it’s understandable that this situation has left you feeling disappointed and unheard.
Your feedback has been shared with our Customer Journey Team so that the experience you’ve described can be reviewed. Insights like this are important to us, as they help highlight where our service journey is not meeting expectations and where improvements need to be made for our customers.
Thank you for taking the time to share your experience. Long-standing feedback like yours plays a valuable role in helping us continue to improve how we support our customers. T^
Mweb's reply06 Mar 2026, 08:22
Official
Good day, Willem,
Waiting 80 minutes for assistance and then having the call disconnect just as you were explaining the issue would be an incredibly frustrating experience. After being with Mweb for 25 years and recommending us to others, it’s understandable that this situation has left you feeling disappointed and unheard.
Your feedback has been shared with our Customer Journey Team so that the experience you’ve described can be reviewed. Insights like this are important to us, as they help highlight where our service journey is not meeting expectations and where improvements need to be made for our customers.
Thank you for taking the time to share your experience. Long-standing feedback like yours plays a valuable role in helping us continue to improve how we support our customers. T^
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Willem V's updateReviewer Update
06 Mar 2026, 08:37What I still don't understand is now you want to use this to help your team, how to deal with long standing customers. BUT NOWHERE ARE YOU AT ALL TRYING TO FIND OUT "WHY I PHONE" I THE FIRST PLACE. It just makes the response even more laughable. What you should have done, is asking why you phoned, what can we do to help, how can we adress the problem. What is wrong with MWEB.
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Willem V's update06 Mar 2026, 08:37
Reviewer Update
What I still don't understand is now you want to use this to help your team, how to deal with long standing customers. BUT NOWHERE ARE YOU AT ALL TRYING TO FIND OUT "WHY I PHONE" I THE FIRST PLACE. It just makes the response even more laughable. What you should have done, is asking why you phoned, what can we do to help, how can we adress the problem. What is wrong with MWEB.
Mweb's replyOfficial
06 Mar 2026, 08:57Morning Willem. We are here for you. Please share your query details and profile email address via DM. Our teams will verify the account and assist you directly as soon as possible.
Mweb's reply06 Mar 2026, 08:57
Official
Morning Willem. We are here for you. Please share your query details and profile email address via DM. Our teams will verify the account and assist you directly as soon as possible.
Mweb's replyOfficial
06 Mar 2026, 09:36Morning Willem. We are here for you. Please share your query details and profile email address via DM. Our teams will verify the account and assist you directly as soon as possible.
Mweb's reply06 Mar 2026, 09:36
Official
Morning Willem. We are here for you. Please share your query details and profile email address via DM. Our teams will verify the account and assist you directly as soon as possible.
WV
Willem V's updateReviewer Update
06 Mar 2026, 10:03I have just send it via Private Reply.
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Willem V's update06 Mar 2026, 10:03
Reviewer Update
I have just send it via Private Reply.
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Willem V's updateReviewer Update
06 Mar 2026, 10:05What DM? Spend additional 30min yesterday trying the service through the app. With no response.
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Willem V's update06 Mar 2026, 10:05
Reviewer Update
What DM? Spend additional 30min yesterday trying the service through the app. With no response.
Mweb's replyOfficial
06 Mar 2026, 10:13Morning Willem. Thank you for reaching out to us via direct message. We have responded and await your reply. T^
Mweb's reply06 Mar 2026, 10:13
Official
Morning Willem. Thank you for reaching out to us via direct message. We have responded and await your reply. T^
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Willem V's updateReviewer Update
06 Mar 2026, 10:53I have now asked again. You say DM.. Is this through the app?? And if it's that way, then I'm going to wait another day.
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Willem V's update06 Mar 2026, 10:53
Reviewer Update
I have now asked again. You say DM.. Is this through the app?? And if it's that way, then I'm going to wait another day.
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Willem V's updateReviewer Update
06 Mar 2026, 11:01Back to "waiting to connect you to the next available agent. What a joke.
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Willem V's update06 Mar 2026, 11:01
Reviewer Update
Back to "waiting to connect you to the next available agent. What a joke.
Mweb's replyOfficial
06 Mar 2026, 11:16Hello Willem. Thank you for sharing your experience. We completely understand your frustruation and we appreciate your patience while we work to assist you.
For clarity, a DM refers to a direct message (Private reply on this platform), which is a private way to communicate with our support team outside of public channels.
We have managed to locate your profile and can confirm that one of our technical support agents successfully connected with you to discuss your email spam query. This matter has already been flagged with our Mail support team, who are actively working on the account affected. Mweb is aware of the issue and is taking steps to minimise any impact.
We apologise for any frustration this has caused and want to assure you that we are committed to resolving this promptly and keeping you updated throughout the process. R^
Mweb's reply06 Mar 2026, 11:16
Official
Hello Willem. Thank you for sharing your experience. We completely understand your frustruation and we appreciate your patience while we work to assist you.
For clarity, a DM refers to a direct message (Private reply on this platform), which is a private way to communicate with our support team outside of public channels.
We have managed to locate your profile and can confirm that one of our technical support agents successfully connected with you to discuss your email spam query. This matter has already been flagged with our Mail support team, who are actively working on the account affected. Mweb is aware of the issue and is taking steps to minimise any impact.
We apologise for any frustration this has caused and want to assure you that we are committed to resolving this promptly and keeping you updated throughout the process. R^
Mweb's replyOfficial
06 Mar 2026, 11:20Hi Willem. Thank you for reaching out. We received the account details you sent through Hello Peter’s direct messaging (DM) facility. Please share more details regarding the nature of your query so we can provide further assistance. T^
Mweb's reply06 Mar 2026, 11:20
Official
Hi Willem. Thank you for reaching out. We received the account details you sent through Hello Peter’s direct messaging (DM) facility. Please share more details regarding the nature of your query so we can provide further assistance. T^