No service from MWeb Bad Bad service!

I ve been using Mweb Adsl service for a long time. I decided to change to Fibre in November 2019. I tried to call MWeb but their phones was busy all the time. I then post on their fb page a message,. They called me on 22nd January and i told them that i want to change to MWeb fibre that it is urgent as my daughter is a student. Vuma came the 24th January and installed the fibre to my home. On 27th my router was received. But now you dont hear from MWeb. I cannot connect to the internet and still have ADSL. I cancelled my phone as my colleague told me they connected them within a day. There was also a lady on the fb site that said that they connected her within a day. But i left numerous messages but with no avail! It is very frustrating when you need urgent connection for work and study and no one to help! So many ppl i now see that are not happy with their service. I chose them as it would be less effort to stay with MWeb as i didnt have bad service before but with Fibre its just no service at all!