No service from Mweb and Vumatel

Absolutely pathetic service, my fibre has been down for 20 days now. I have called in almost everyday, with no results. I get **** to regarding the issue. Your internal call center staff needs training on how to asses a issue and resolve it. I'm a paying customer with no service, this is a fabulous establishment you are running. My airtime and my time off work will not be compensated by you, which honestly is not fair. Here is my latest reference number MWB***9.