No Service from MWeb

I app**** for an upgrade on my Fibre line last week Tuesday and after phoning in to check again, I was told it would take 48 hours to upgrade, it is now Monday and nothing has been done, I have just been on the phone waiting for the call centre for nearly 45 minutes, I have spoken to two people and no one can give me an answer, I was put through to an automated system and told to leave my details, I did not not do this as I thought I was waiting for the call centre sales agent and then I got cut off after the second request to leave my details. I do not want to leave my details I just simply want my line upgraded, is it really that hard to do. I cannot keep sitting on my office line for these lengthily times waiting for them to answer their phones and then getting no feedback. Don't ever use Mweb for your Fibre, rather go with someone like Home Connect, my neighbour joined Home Connect and had no issues. It was done and up and running in 2 days. I am now done with M Web and think that I should cancel my line with them, there service is non existent.