No service from Mweb

Fiber was Installed at my house,after installation I found out my email and phone was incorrect. I spoke to customer service and they sent me a form to correct my email and phone number, I filled in and sent the form back. On the 18th of October the sent me a statement I responded back at they saying I had no service, they told me I should wait 24/48 hours, so i waited it was still on. On the 24th of October they sent me another statement, I called Mweb to tell I was not connected they said Zoom canceled my service so then I called Zoom they said Mweb canceled my service after each phone call the told me to wait 24/48 I called Mweb to tell them they should cancel their contract cause I did not get any service from them thank you. SH MEYER ***