GB
Gill B
1 reviews | Active since Sept 2022
05 Mar 2026, 13:14
NO SERVICE for over 6 months and still waiting.
My Partner Mr P Proctor has bee trying to make contact with Mweb for over 6 months as he is still being charged for a non existent Telkom Number and ADSL which we all know has been in existence for a very long time. OPTs are never received so you cannot get onto Portal. Phone alls do not ever get answered although you are number one in the queue for hours. I have made contact on messenger requesting that he is phoned and every day I get a different response promising that his grievances and being looked into - well weeks are going by and still on one phones him or emails him to try to resolve. How are Mweb still in business ?????
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Mweb's replyOfficial
05 Mar 2026, 13:38Hi Gill
Thank you for taking the time to share this with us. We can only imagine how frustrating and exhausting this must have been — especially after six months of trying to get clarity while charges continue on what you believe to be a non-existent Telkom number and ADSL service. That’s certainly not the experience we want anyone to have.
We’re very concerned to hear that calls haven’t been answered, OTPs haven’t been received, and that promised follow-ups haven’t materialised. We’d genuinely like the opportunity to investigate this properly and bring it to resolution for you and Mr Proctor.
To locate the correct could you please provide the following information via direct message for security purposes:
Additionally, please let us know more details about what you are experiencing or need assistance with.
Once we receive these details, we`ll be able to assist accordingly. We appreciate you bringing this to our attention and giving us the chance to make it right. T^
Thank you for taking the time to share this with us. We can only imagine how frustrating and exhausting this must have been — especially after six months of trying to get clarity while charges continue on what you believe to be a non-existent Telkom number and ADSL service. That’s certainly not the experience we want anyone to have.
We’re very concerned to hear that calls haven’t been answered, OTPs haven’t been received, and that promised follow-ups haven’t materialised. We’d genuinely like the opportunity to investigate this properly and bring it to resolution for you and Mr Proctor.
To locate the correct could you please provide the following information via direct message for security purposes:
- The Mweb account holder’s full name
- ID number or Mweb account number
- The email address linked to the account
- A contact number listed on the account
Additionally, please let us know more details about what you are experiencing or need assistance with.
Once we receive these details, we`ll be able to assist accordingly. We appreciate you bringing this to our attention and giving us the chance to make it right. T^
Mweb's reply05 Mar 2026, 13:38
Official
Hi Gill
Thank you for taking the time to share this with us. We can only imagine how frustrating and exhausting this must have been — especially after six months of trying to get clarity while charges continue on what you believe to be a non-existent Telkom number and ADSL service. That’s certainly not the experience we want anyone to have.
We’re very concerned to hear that calls haven’t been answered, OTPs haven’t been received, and that promised follow-ups haven’t materialised. We’d genuinely like the opportunity to investigate this properly and bring it to resolution for you and Mr Proctor.
To locate the correct could you please provide the following information via direct message for security purposes:
Additionally, please let us know more details about what you are experiencing or need assistance with.
Once we receive these details, we`ll be able to assist accordingly. We appreciate you bringing this to our attention and giving us the chance to make it right. T^
Thank you for taking the time to share this with us. We can only imagine how frustrating and exhausting this must have been — especially after six months of trying to get clarity while charges continue on what you believe to be a non-existent Telkom number and ADSL service. That’s certainly not the experience we want anyone to have.
We’re very concerned to hear that calls haven’t been answered, OTPs haven’t been received, and that promised follow-ups haven’t materialised. We’d genuinely like the opportunity to investigate this properly and bring it to resolution for you and Mr Proctor.
To locate the correct could you please provide the following information via direct message for security purposes:
- The Mweb account holder’s full name
- ID number or Mweb account number
- The email address linked to the account
- A contact number listed on the account
Additionally, please let us know more details about what you are experiencing or need assistance with.
Once we receive these details, we`ll be able to assist accordingly. We appreciate you bringing this to our attention and giving us the chance to make it right. T^