No service for new client, enforces notice period

I signed up for MWEB web and domain hosting. After struggling for a few days(there is no documentation), I was told that I couldn't upload the database to my hosting package myself, but that only MWEB technical could upload the DB for a 'restore'.<br> <br> This gets logged to their helpdesk, 24 hours later it gets escalated to the technical team who then has 48 hours to respond and perform the 'restore'. I had no response to my query for 2 days and escalated with an operations manager who promised that it will be restored first thing the next morning. After 5 more days (7 including the weekend), the database was still not 'restored' and there hasn't been ANY feedback from MWEB at all. <br> <br> I cancelled and moved to another provider, was up and running within an hour, just waited for the domain transfer to complete. <br> <br> I have had more \support"from the cancellation than I had with my actual issue. All i want is for the account to be cancelled immediately. I don't want to give a calendar months' notice"