NO SERVICE FOR DISRUPTED FIBRE

We have had no fibre internet connection for 4 weeks. You log a query on their website, no-one looks at it. To contact them via cellphone is a nightmare of entering numbers and listening to recordings. We are now no 55 in the queue. No call back facility. No email contact. Not good service when things go wrong. I have 2 accounts, one is fine, but the other has obviously been dug up again! Will cancel that contract.