JW
James W
1 reviews | Active since Mar 2009
27 May 2026, 14:29
NO SERVICE
Would like to give 0 stars!
When phoning the call centre ***, after going through the questions to make sure you are who you say you are, a voice tells you that you are first in line and that you will be put through to the next available operator. I listened to this message for over 35 minutes and still was not put through to a human being.
This is unacceptable. I have a problem with my product and want it fixed.
Helpful (0)
Replies (1)0
Replies (1)
Mweb's replyOfficial
27 May 2026, 14:52Hello James We understand how frustrating it is to wait that long without being connected, especially when you need assistance with your service.This is not the level of accessibility we aim to provide, and your feedback around the call experience is important in helping us improve.Please share the email address linked to your Mweb fibre account via private message so we can verify your details, locate your profile, and assist you directly with resolving the issue as quickly as possible. Our focus now is to ensure you receive the support you need without further delay.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply27 May 2026, 14:52
Official
Hello James We understand how frustrating it is to wait that long without being connected, especially when you need assistance with your service.This is not the level of accessibility we aim to provide, and your feedback around the call experience is important in helping us improve.Please share the email address linked to your Mweb fibre account via private message so we can verify your details, locate your profile, and assist you directly with resolving the issue as quickly as possible. Our focus now is to ensure you receive the support you need without further delay.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team