NO SERVICE

My WIFI has been off since Wednesday 12/06/2024 till date. I have been calling everyday requesting my services to be restored however I keep getting the same generic answer MWEB has logged an insident with Openserve and I must wait 24-75 hours for someone to contact me, but I have yet to receive this call. I called on the 12/06/2024 explained what I need to be done was placed on hold for more the 20 minutes to the point that I have do drop the call and call again, explain the same issue and be placed on hold or worse transferred from one department to the next and back again. The service is so poor that I had to yell and demand assistance, every time I contact and ask for a Team Leader or manager to contact me the agents just say i will escalate the request but until today, I have not been called or assisted. This has gotten me to the point of almost cancelling my service with them but alas I remain.