No Service Delivery Due To Lies!

Mweb emailed me to tell me that the package i am on is being discontinued in December. I then changed my package and the order was processed on the 11/11/2019. 2 days after my new sim was delivered and documents taken for rica purposes. Immediately my old sim wasn't working and i inserted the new one and that wasnt working either. I took my router and new sim to Mweb to have it evaluated, they said i have to wait because Telkom usually takes long. I waited another week and still nothing. I then called Mweb on the 27/11/2019 and miraculously i received my confirmation email that my order has been processed and the status has changed to complete. I am now liable for a months service that i did not receive and ive had to make alternative arrangements. I am so disappointed#BlackFriday