No service!
I have spent so much time today trying to contact the call center. Do they even have staff? My time was also spent on the app and on the website talking to non responsive bots. All I need to do is update my surname. Pathetic lack of service.
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Replies (4)0
Replies (4)
Mweb's replyOfficial
14 Sept 2026, 13:28Hi Jennifer,
We understand your frustration, especially after spending so much time trying to reach our call centre and then attempting to get assistance through the app and website without getting the support you needed. We also recognise how disappointing this experience is when your request is simply to update your surname.We’d like to assist with getting this sorted. Please send us a private message with your account details and a brief description of the surname update required, so we can look into the matter and advise on the next steps.Kind regards,
The Mweb Team
We understand your frustration, especially after spending so much time trying to reach our call centre and then attempting to get assistance through the app and website without getting the support you needed. We also recognise how disappointing this experience is when your request is simply to update your surname.We’d like to assist with getting this sorted. Please send us a private message with your account details and a brief description of the surname update required, so we can look into the matter and advise on the next steps.Kind regards,
The Mweb Team
Mweb's reply14 Sept 2026, 13:28
Official
Hi Jennifer,
We understand your frustration, especially after spending so much time trying to reach our call centre and then attempting to get assistance through the app and website without getting the support you needed. We also recognise how disappointing this experience is when your request is simply to update your surname.We’d like to assist with getting this sorted. Please send us a private message with your account details and a brief description of the surname update required, so we can look into the matter and advise on the next steps.Kind regards,
The Mweb Team
We understand your frustration, especially after spending so much time trying to reach our call centre and then attempting to get assistance through the app and website without getting the support you needed. We also recognise how disappointing this experience is when your request is simply to update your surname.We’d like to assist with getting this sorted. Please send us a private message with your account details and a brief description of the surname update required, so we can look into the matter and advise on the next steps.Kind regards,
The Mweb Team
Mweb's replyOfficial
14 Sept 2026, 15:24Hi Jeniffer,
We understand that you were unable to take the earlier call while you were in a meeting and were expecting a callback at 14:30.We’ve noted your request to be contacted at 09:30 tomorrow and have shared this with the relevant team assisting with your account updates.Kind regards,
The Mweb Team
We understand that you were unable to take the earlier call while you were in a meeting and were expecting a callback at 14:30.We’ve noted your request to be contacted at 09:30 tomorrow and have shared this with the relevant team assisting with your account updates.Kind regards,
The Mweb Team
Mweb's reply14 Sept 2026, 15:24
Official
Hi Jeniffer,
We understand that you were unable to take the earlier call while you were in a meeting and were expecting a callback at 14:30.We’ve noted your request to be contacted at 09:30 tomorrow and have shared this with the relevant team assisting with your account updates.Kind regards,
The Mweb Team
We understand that you were unable to take the earlier call while you were in a meeting and were expecting a callback at 14:30.We’ve noted your request to be contacted at 09:30 tomorrow and have shared this with the relevant team assisting with your account updates.Kind regards,
The Mweb Team
's updateReviewer Update
15 Sept 2026, 11:34I am still waiting
's update15 Sept 2026, 11:34
Reviewer Update
I am still waiting
Mweb's replyOfficial
15 Sept 2026, 11:51Hello Jennifer,
We've submitted an urgent follow-up request to the team handling your query and made them aware that you are still awaiting contact. The matter remains under attention, and the team has been requested to prioritise the follow-up.
Kind regards,
Mweb Team
We've submitted an urgent follow-up request to the team handling your query and made them aware that you are still awaiting contact. The matter remains under attention, and the team has been requested to prioritise the follow-up.
Kind regards,
Mweb Team
Mweb's reply15 Sept 2026, 11:51
Official
Hello Jennifer,
We've submitted an urgent follow-up request to the team handling your query and made them aware that you are still awaiting contact. The matter remains under attention, and the team has been requested to prioritise the follow-up.
Kind regards,
Mweb Team
We've submitted an urgent follow-up request to the team handling your query and made them aware that you are still awaiting contact. The matter remains under attention, and the team has been requested to prioritise the follow-up.
Kind regards,
Mweb Team