1 reviews | Active since Jun 2017

23 Jun 2017, 09:44

No service but trying to charge me: Mweb

<p>Beginning of June I app**** for a fibre internet connection with Mweb. On the 8th of June I was charged for that connection, but I did not have a connection through MWeb. I was then send a rooter and attempted to connect it to Vumatel. Mweb technical staff was trying to help me but decided that the rooter must be faulty. I was sent another rooter and told it should "plug and play", which it did not. I then cancelled the contract, reversed the 8th of June charge and stopped any further debits by Mweb. They now want me to pay for June and want a cancellation fee. But NO SERVICE NO PAY. I would suggest that if you want fibre internet do not use Mweb</p> <p> </p> <p>0 out of 10</p>

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Replies (2)
Mweb
Mweb's reply23 Jun 2017, 13:50
Official

Good Day Peter,

Thank you for taking the time to raise your concerns.

Our customer care representative has since been in contact with you.

The query has been escalated to our cancellations team and further feedback will be provided to you in due course.

Kind regards
MWEB Client Services

's update24 Jun 2017, 08:53
Reviewer Update

Thank you for clearing this up