No Service at Mweb, Nobody Answers the Line on the Call Centre

I have been an Mweb customer for about 20 years. Of late, if you have an issue, you simply cannot get through to the technical support team. 2 months ago I sat waiting for 2 hours, got to 1st in line, and then the call cut. I am now waiting since 40 minutes listening to their unpleasant whining music, I have been "first in line" for 40 minutes, but nobody is taking the call. You can't reach them any other way, that chat service online also does not work. Random business emails have not been coming through and my email has to work. The internet also describes that they don't answer the phone, they are understaffed etc. Meanwhile I must keep paying. Another entity in S Africa that has failed.