No Service and No Response

Shocking service! Cancelled my Fiber line before it was even activated and was assured it would be cancelled. Suddenly then received an activation code and router DESPITE having cancelled the order. Called the customer service - after holding for 25 min the call was eventually answered and then transferred to various departments. 49 min after initial call was assured, yet again, that the line/order would be cancelled. Then money was deducted from my account again showing complete disregard and incompetence as the line was CANCELLED! Now trying to get hold of Mweb to get my money back with absolutely no luck - 17 calls later and no answer. Calling the customer service line is useless - minimum of 30min waiting time and mostly gets cut of at that point. Completely unacceptable for a large company like MWEB. Now, almost a week later still unable to get hold of them! Out of pocket and still no response from MWEB.