1 reviews | Active since May 2017

02 Aug 2017, 17:27

No service

<p>Shocking!!!!!!</p> <p> </p> <p>I need my money back... In 4 weeks time we only had internet for 5 days!!!</p> <p> </p> <p>consultants not willing to help! They already took the next months money, but still have no service! I wanted to cancel then they said you need to give a month notice! Month notice have been given, but why do I have to pay for this month and I do not have any service????? </p> <p> </p> <p>Do NOT use Mweb, Do NOT use them at all. Stay away - they ***** your money!!!!</p>

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Replies (1)
Mweb
Mweb's reply04 Aug 2017, 11:45
Official

Good Day klarien-ernst,

Thank you for taking the time to raise your concerns.

It sounds as though you've had an unpleasant experience.

Our customer care representative has since been in contact with you regarding the query.

We are completing our investigation and will provide you further feedback.

Please bear with us during this time.

Kind regards
MWEB client Services