1 reviews | Active since Nov 2016

11 Apr 2017, 13:59

No service

<p>Two sim cards were canceled, however Mweb debited my account after i canceled with a higher that usual amount. I've send an email to them advising them about this amount and no answer yet. I’m waiting for more than a week now. I was advised that another installment will also be debited as some service providers bill in arrears. I don’t understand why they need almost 60 days to stop their services and bill me everytime.</p>

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Replies (1)
Mweb
Mweb's reply11 Apr 2017, 15:30
Official

Hi brian-schmidt

Thank you for bringing this to our attention.

As per your discussion with our Customer service consultant, this matter has now been addressed.

Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services