No Service

I have been a costumer for more than a year now using LTE WIFi from MWEB on the Telkom network, it wasn’t working for me so I decided to upgrade/change to Fibre on Vodacom network in November 2020 but due to Covid 19 it was only installed mid January 2021 and was told the mweb guys will come the next to activate, 3 days later I decided to call MWEB using my airtime of cause and I was instructed to activate it through that call after a few attempts with the technician we find there’s an alarm on the device so we logged a fault. A week later I call again fuming this time and I was told no fault has been logged so they logged and took the reference number mind you I’m using my own airtime to call so 2 days later I decided to cancel the fibre after money was debited from my account for a service that never worked. Few days later I got an email from MWEB saying the only way I could cancel is by paying an amount of R3750.00 so I call asking what is the money for and I said okay fine please fix the problem so I can have internet as I’m using my data to work while you guys are debiting my account. So after 3 weeks and a couple days I still don’t have any internet and come month end mweb will debit and live there lives as normal