TN
Taina N
1 reviews | Active since Dec 2021
02 Jun 2026, 14:01
No service
I’ve been trying to get connected to an agent from early this morning nothing … I spoke with an agent yesterday and send proof of payment and she said it was logged on the account but I’m still getting messages to pay WiFi
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
02 Jun 2026, 14:25Hi Taina, We can understand how frustrating this is, especially after you already spoke to an agent, sent proof of payment, and were advised it was logged, yet you’re still receiving payment reminders. Being stuck in that loop while trying to get connected to support is not ideal. Please send us a private message with your account details, so we can check your payment status on the system, confirm what has been captured, and ensure the correct update is reflected on your account. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Jun 2026, 14:25
Official
Hi Taina, We can understand how frustrating this is, especially after you already spoke to an agent, sent proof of payment, and were advised it was logged, yet you’re still receiving payment reminders. Being stuck in that loop while trying to get connected to support is not ideal. Please send us a private message with your account details, so we can check your payment status on the system, confirm what has been captured, and ensure the correct update is reflected on your account. Kind regards,
The Mweb Team
The Mweb Team
TN
Taina N's updateReviewer Update
02 Jun 2026, 15:14I rep**** privately yet you guys still have not gotten back to me … I am not happy with the service no response on the app and you only rep**** once asking for my information which I gave and still told you who logged it for me as well as I taken screenshots of the chats for such matters as these but still haven’t gotten back to me about the matter … get back to me as soon as possible so that I know this situation is sorted
TN
Taina N's update02 Jun 2026, 15:14
Reviewer Update
I rep**** privately yet you guys still have not gotten back to me … I am not happy with the service no response on the app and you only rep**** once asking for my information which I gave and still told you who logged it for me as well as I taken screenshots of the chats for such matters as these but still haven’t gotten back to me about the matter … get back to me as soon as possible so that I know this situation is sorted
Mweb's replyOfficial
03 Jun 2026, 12:15Hi Taina,
Thank you as well for providing your account information. We understand how frustrating it is to follow up multiple times and still feel like there’s no progress or response on your matter. When you’ve taken the time to provide details and screenshots, you expect clear follow‑through and updates, and that hasn’t been your experience here.
We’ve reviewed your account and can confirm that your proof of payment has been successfully attached under ticket reference MWB***4. A request has been sent to the Finance Team to ensure the payment is correctly allocated and linked, so that your billing is aligned. They have also been asked to notify you directly as soon as the update has been completed, so you are not left waiting for feedback.
Kind regards,
Mweb Team
Thank you as well for providing your account information. We understand how frustrating it is to follow up multiple times and still feel like there’s no progress or response on your matter. When you’ve taken the time to provide details and screenshots, you expect clear follow‑through and updates, and that hasn’t been your experience here.
We’ve reviewed your account and can confirm that your proof of payment has been successfully attached under ticket reference MWB***4. A request has been sent to the Finance Team to ensure the payment is correctly allocated and linked, so that your billing is aligned. They have also been asked to notify you directly as soon as the update has been completed, so you are not left waiting for feedback.
Kind regards,
Mweb Team
Mweb's reply03 Jun 2026, 12:15
Official
Hi Taina,
Thank you as well for providing your account information. We understand how frustrating it is to follow up multiple times and still feel like there’s no progress or response on your matter. When you’ve taken the time to provide details and screenshots, you expect clear follow‑through and updates, and that hasn’t been your experience here.
We’ve reviewed your account and can confirm that your proof of payment has been successfully attached under ticket reference MWB***4. A request has been sent to the Finance Team to ensure the payment is correctly allocated and linked, so that your billing is aligned. They have also been asked to notify you directly as soon as the update has been completed, so you are not left waiting for feedback.
Kind regards,
Mweb Team
Thank you as well for providing your account information. We understand how frustrating it is to follow up multiple times and still feel like there’s no progress or response on your matter. When you’ve taken the time to provide details and screenshots, you expect clear follow‑through and updates, and that hasn’t been your experience here.
We’ve reviewed your account and can confirm that your proof of payment has been successfully attached under ticket reference MWB***4. A request has been sent to the Finance Team to ensure the payment is correctly allocated and linked, so that your billing is aligned. They have also been asked to notify you directly as soon as the update has been completed, so you are not left waiting for feedback.
Kind regards,
Mweb Team