No service

I hate doing this, but what choice do we have if there is no response. I see there is a post on facebook about the emails that were down and that it was supposedly fixed. By the amount of comments I would say this is not true. <br> My problem is that my whole internet is down. I cannot access the web using my mweb router. Can I get through to their technical? Of course not! Why would I? It is like they are actively trying to avoid their customer queries. Almost like they are unwilling to face the angry mob that might have been avoided if they only communicated with the people. These days they can send you sms'es for all kinds of **** they want to sell you, but do not expect a courtesy message telling you they are experiencing some issues and they will keep you updated. By the amount of other complaints in the last week I can clearly see that there are a lot of people that feel like this. <br> <br> Lastly, I understand technical issues. They happen. But please! Communicate with your customers and not with some flimsy post on Facebook. The personal touch can go a long way!