NO SERVICE
Got an LTE package on 2 January with ridiculous speeds of 0.5 mbps after being promised speeds of about 30 mbps... now we paying for a service that we cannot use... from 4 January 2018 we have been promised that the issue will be resolved and to date we are still waiting. I have being phoning continuously aswell as logging a query on your website but still this has not been resolved. Service service is shocking. Ive made probably about 5 to 8 calls to Mweb... Monday i was promised that my matter would be dealt with on an urgent basis its Thursday and no feedback whatsoever
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Mweb's replyOfficial
02 Feb 2018, 14:50Good day melissa-van-den-heever
Thank you for taking the time to raise this matter with us.
We're really sorry to read of your experience thus far and will certainly assist with working towards a resolution.
Your query has been flagged with the team dealing with this matter and they will be in contact with you shortly to provide you with an update.
They will also remain in in contact with you until this matter is resolved.
Should you have any queries, please do not hesitate to call our contact center.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply02 Feb 2018, 14:50
Official
Good day melissa-van-den-heever
Thank you for taking the time to raise this matter with us.
We're really sorry to read of your experience thus far and will certainly assist with working towards a resolution.
Your query has been flagged with the team dealing with this matter and they will be in contact with you shortly to provide you with an update.
They will also remain in in contact with you until this matter is resolved.
Should you have any queries, please do not hesitate to call our contact center.
Kind regards
MWEB Client Services
Best regards,