No Serive, for weeks...

<p>So on the 30th December 2016 my ADSL line went down. I reported it to Mweb via email, subject was "Line Down" and I wrote about me experience, also in the email as a BTW note I said my line was syncing allot slower than at my previous two ISP's.. Now, the reply I got from your super consultants was:</p> <p> </p> <p>My email:</p> <p>"Hi,</p> <p> </p> <p>My ADSL line went off yesterday, 29/12/2016. Also the line does not sync near the speed it used to at Axxess.</p> <p> </p> <p>My number is 011 822 ****</p> <p> </p> <p>Please can you escalate urgently.</p> <p> </p> <p>Thanks in advance</p> <p>André."</p> <p>Your reply:</p> <p>"Good day Andre</p> <p>Thank you for taking the time to contact MWEB Technical Mail Support.</p> <p> </p> <p>I understand that you are experiencing connection difficulties and will gladly assist.</p> <p> </p> <p>I have recreated your ADSL port and re-provisioned your MWEB services; this refreshes the data and ADSL line, in an attempt to remedy your line issue.</p> <p> </p> <p>Please restart your modem and monitor the service again.</p> <p> </p> <p>I hope this information has helped.</p> <p> </p> <p>For further assistance, please feel free to contact our Technical Support team on ********** 777 or email ********** <p> </p> <p>Kind regards</p> <p>******* Bailey"</p> <p> </p> <p>Why thank you Mr Bailey you forgot to report my line to Telkom as this is was the problem reported......</p> <p> </p> <p>After a phone call and several email reporting and following up what is going on, my line is STILL DTILL DOWN.. Today is the 23rd Jan 2017, which is now going for FOUR WEEKS without any service.</p> <p> </p> <p>So although you can't provide me a service, I still need to give you a calendar months' notice?</p> <p>I don't have ADSL so I can't see being charged for this, in addition, I can't use my 200GB cap I'm paying for (which does not roll over) so you surely cannot charge me for this as you cannot provide me the means of consuming it.</p> <p> </p> <p>1. Please let me know if there are special circumstances where I can get out of your claws asap...</p> <p>2. If not, let me know how I will be credited fairly when having absolutely no service at all for weeks.</p> <p>3. If you care to enlighten me, how is it that when dealing with Telkom directly I never waited this long, not even close. D rated SLA?</p> <p> </p> <p>André.</p>