No response to urgency

My brand new fibre connection that was installed end of October 2022 went down in November 2022. It took four days and hundreds of Rands worth of phone calls to get any result. They did eventually fix it remotely. On 28 February 2023 it went down again adn I am now on my third call to get them to fix it. It has now been down for more than 24 hours. I work from home and need a reliable connectivity. It is unacceptable to me that the problem cannot be resolved quicker. They cannot tell me when it will be looked at either, just empty promises. The call centre guys are very kind but cannot really do anything for me. They just have to take the flak for the technicians. As soon as my year long contract is over I am moving my account elsewhere. I have been a client of Mweb for more than 25 years.