UT
Ursula T

1 reviews | Active since Feb 2017

27 Feb 2017, 10:43

No response to query sent on 22 January or to numerous follow up emails

<p>On the 22 January 2017 I emailed Webhosting for assistance with my website that is hosetd by Mweb. I received no response. On the 26th January I followed up with them as well as with Technical Department. No response at all, I followed up again on the 2 Feb, the 18th Feb and 22 Feb, the last 2 emails included the complaints department and the Operations Director.</p> <p> </p> <p>I still have no response from any staff member at Mweb.</p> <p> </p> <p>The service is shocking to say the least and their follow up regarding client queires is non existant.</p>

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Replies (1)
Mweb
Mweb's reply27 Feb 2017, 16:37
Official

Good day ursulavt

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services