No response No Sales service

Hi Team

I would like to share my experience with regards to the whole sales process.

I have tried to call Mweb Sales team a number of times to try and correct my query.

I signed up via MWEB for my mother-in-laws connection at home, this is via Mitchells Fibre. I received the voucher instantly once I paid the R399, a link was provided, I clicked on the link and went into the Mweb Prepaid portal, and entered the voucher number, the number got allocated to my address and not my mother-in-law's address, I then called in and was transferred to a lady by the name of Ashley who deals with Mitchells fibre, she stated that she sees the mistake and will send an email to the relevant department. It was stated that they will try and fix this.

To date no response from Mweb, I have to specifically call in and hold on the line for almost an hour, still no response