No Response, New Client, Money Taken
<p>I signed up with MWeb Fibre in January for our Small Business. As a business we have never used more than 60GB in one month. With Mweb all of a sudden we used 100GB in 3 Days!!!! in Jan. After logging numerous calls and emails about the issue I still get told they can't help, they cant check where the data is going etc. Still waiting for feedback from them since beginning of FEB!!! Now today I go into my account again, and on 8 March alone we used 58GB in 1 day!!!! I wasn't even in the office as I was travelling in DBN. I don't even think there was enough time in 1 day to use 58GB!!! That is the equivalent of downloading 40 Full Lenght Movies, which usually would take about 1hr each om my line speed = 40 Hours!!! There is only 24hrs in a day! No response from Mweb..... Pathetic Service</p>
Good day deon-van-wyk
Thank you for taking the time to bring your query to our attention.
As discussed with the managed who contacted you, this matter has now been addressed and will be investigated.
Your requested has been forwarded to senior management to address as per your request.
Kind regards
MWEB Client Services
Good day deon-van-wyk
Thank you for taking the time to bring your query to our attention.
As discussed with the managed who contacted you, this matter has now been addressed and will be investigated.
Your requested has been forwarded to senior management to address as per your request.
Kind regards
MWEB Client Services
