No response from service provider.

I signed up with Mweb and expected the best of service as they promise on their site. Unfortunately, I made a mistake again by seeking superb service. I mistakenly deleted the password that they sent me to have access to my account. I contacted them and they sent me a document I had to fill out and then send that along with a copy of my identity document. I did that and received a message on messenger that I could sign in on my account with the password they sent me and then change my password. But I never received the password. After various messenger messages and emails, I get no response from them. I cannot make use of all on my account as I cannot get access to my account