RS
Reena S
1 reviews | Active since Jul 2015
11 Apr 2016, 14:24
NO RESPONSE AFTER A WEEK
I lodged a request with sales on 5 April 2016 (09h22) to transfer my domain from a service provider to my existing account witth MWEB. After speaking to the lady at sales in the call centre. I sent my email to [Email Removed] I tried calling on 07th/8th and 11th April to follow up on the status of my report. I am constantly being transferred to different line departments. Last week I was on my cellphone for about 20 minutes!!! I had the same issue early last year when I opened my account with you. I am also experienced technical issues with my current account with MWEB. This is frustrating...
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Mweb's replyOfficial
11 Apr 2016, 18:54Hello RSS-01,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply11 Apr 2016, 18:54
Official
Hello RSS-01,
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.
As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,