AC
Angeliqie C
1 reviews | Active since May 2018
08 Jun 2026, 11:57
NO RESPONSE
How long must a person be waiting for a response? I have been on a call holding for 1 hour and 20 minutes. "Your call is 1st in line" for the past 40 minutes. Live chats is no response. I need to follow up on an email I received stating my cancel request has been received, but, I did not cancel anything
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Mweb's replyOfficial
08 Jun 2026, 12:38Hi Angeliqie,
We understand how frustrating this experience has been, especially after being on hold for an extended period and not receiving any response via live chat while trying to get clarity on a cancellation message you did not initiate.We’ve located your account and can confirm that we do not pick up any active or pending cancellation linked to your service at this stage.The email you received appears to be an automated system notification acknowledging a request, however it does not reflect an actual cancellation being processed on the account.You can safely disregard this for now, and your service remains active. If you would like us to double-check what triggered the email or if anything changes on your side, we’re here to assist further.Kind regards,
The Mweb Team.
We understand how frustrating this experience has been, especially after being on hold for an extended period and not receiving any response via live chat while trying to get clarity on a cancellation message you did not initiate.We’ve located your account and can confirm that we do not pick up any active or pending cancellation linked to your service at this stage.The email you received appears to be an automated system notification acknowledging a request, however it does not reflect an actual cancellation being processed on the account.You can safely disregard this for now, and your service remains active. If you would like us to double-check what triggered the email or if anything changes on your side, we’re here to assist further.Kind regards,
The Mweb Team.
Mweb's reply08 Jun 2026, 12:38
Official
Hi Angeliqie,
We understand how frustrating this experience has been, especially after being on hold for an extended period and not receiving any response via live chat while trying to get clarity on a cancellation message you did not initiate.We’ve located your account and can confirm that we do not pick up any active or pending cancellation linked to your service at this stage.The email you received appears to be an automated system notification acknowledging a request, however it does not reflect an actual cancellation being processed on the account.You can safely disregard this for now, and your service remains active. If you would like us to double-check what triggered the email or if anything changes on your side, we’re here to assist further.Kind regards,
The Mweb Team.
We understand how frustrating this experience has been, especially after being on hold for an extended period and not receiving any response via live chat while trying to get clarity on a cancellation message you did not initiate.We’ve located your account and can confirm that we do not pick up any active or pending cancellation linked to your service at this stage.The email you received appears to be an automated system notification acknowledging a request, however it does not reflect an actual cancellation being processed on the account.You can safely disregard this for now, and your service remains active. If you would like us to double-check what triggered the email or if anything changes on your side, we’re here to assist further.Kind regards,
The Mweb Team.