No response
I logged a request on the 9th of July requesting more information regarding moving my services to a new address. This has still not been responded to. Seeing that no one really cares at MWEB I will be a]cancelling my services and ordering them from a different provider. One that actually wants to give me service.
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Replies (3)0
Replies (3)'s updateReviewer Update
16 Jul 2018, 07:21Ref No: MWB***
's update16 Jul 2018, 07:21
Reviewer Update
Ref No: MWB***
Mweb's replyOfficial
16 Jul 2018, 12:38Good day wikus-pretorius-1
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been addressed.
We have since escalated your query to the relevant persons to review and who will be in contact with you shortly.
We're really sorry that about the experience and will address it internally.
Should you have any further queries, please feel free to call our contact center.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply16 Jul 2018, 12:38
Official
Good day wikus-pretorius-1
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this matter has now been addressed.
We have since escalated your query to the relevant persons to review and who will be in contact with you shortly.
We're really sorry that about the experience and will address it internally.
Should you have any further queries, please feel free to call our contact center.
Kind regards
MWEB Client Services
Best regards,
's updateReviewer Update
17 Jul 2018, 08:10Someone phoned me yesterday to start with the order and I was told that I will receive an email with a reference number. This never happened. please advise?
's update17 Jul 2018, 08:10
Reviewer Update
Someone phoned me yesterday to start with the order and I was told that I will receive an email with a reference number. This never happened. please advise?