No respect

I organized the setup and payment for my parents ADSL and data line with Mweb. For the past month and a half the line has dropped in speed dramatically. When my parents complained (after asking three times to put my father as the primary contact) they were led on a merry chase with promises of fixing it and blaming of Telkom. Then the fault was mysteriously closed and I had to log another call last Friday.<br> After chatting to an extremely rude consultant yesterday, it appears that the previous fault wasn't logged at all and noone has done anything about it and now we have 7 working days to wait for Telkom again! I'm furious. How is it that everyone was **** to yet the service promised wasn't delivered? It's easy to blame Telkom, but MWeb has done everything in its power not to help us. In the meantime, the Internet is almost non-existent and when it's on the speed is about the same as one would get by using a modem. Disgusted at such service and attitude.