No reply on the chat...

Hi Sarika, we can see how frustrating it must be to be left without any response on the chat for the past two days, especially when you’re trying to get support and clarity. That kind of delay is not the experience expected and it understandably adds to your frustration. We want to assure you this is being taken seriously. Our team is currently working on improving support response times so that queries are picked up and handled more consistently, without customers being left waiting for extended periods. If you require any further assistance, please let us know and we’ll ensure it is attended to. Kind regards,
The Mweb Team