NO REGARD FOR LOYAL CUSTOMER

After being a customer of Mweb for the past 20 years TWENTY YEARS I understand that I am no longer important to their business. Mweb is offering customers a free router when they sign up for a R199 contract.<br> My contract is almost double that, but after calling Mweb to query why I have not been provided with a free router, I am told that the offer does not apply to existing customers. I was told that Mweb did have a similar offer last year for existing customers, but I was never informed of this offer. Why would I turn down the offer of a free router? That makes no sense at all.<br> I was also told politely by someone who claimed to be a \Manager"that I can go to another service provider if I wish!<br> How's that for absolute disregard for a loyal customer??"""