No reason for fibre not working or activated

My experience with mweb has be a disaster Its fmny first time as a customer and my experience has been nothing but very unsatisfactory. I have app**** for the fibre and its been more than a month and nothing has been done. Everytime I call them. They notify me they are escalating my query. I am a paying customer and this hurts me deeply to know I have to wait so long for fibre t and up to today no consultant or team leader has contacted me to inform me off a way forward. I am extremely disgusted with mweb service