No qualms charging for something you cant provide!

I have finally decided to terminate my Mweb ADSL. Over the last 2 months I have complained repeatedly with nothing being done to improve the poor speed. I have logged countless calls and spent hours on the phone. However the problem isn't resolved. No one ever takes responsibility for the problems and all are quick to tell you its an inbound only call center so each time you start again with a new person and no one is ever accountable. Ultimately you blame Telkom but if you can't provide a service its ***** to pretend you can and then blame someone else. The ultimate cheek is when I cancel online I have to answer endless questions as to whom Im transferring to or else I cant cancel - like I owe you this info. And the cherry on top ...... I'm being charged till end-October (7 weeks) for a a service Mweb is incapable of providing and isn't too concerned to even try!!!!