NO Processes and unsatisfactory customer support

I placed an order for Fiber on 29 April 2025 and requested to cancel. After hours, I managed to get in touch with an online agent who confirmed that it will be cancelled, but a week later, and still no feedback. I spent hours online waiting for another agent and spent 40 minutes on hold waiting for support.

Pathetic service! I will never recommend MWEB to anyone! It is impossible to get a hold of customer support, and they don't have any cancellation process in place!!!