rE
rina E
1 reviews | Active since Aug 2010
08 Jun 2026, 16:02
No personal assistance
After I relocated, I promptly requested to have my internet service transferred to my new address. There’s no way to speak to a human representative; no phone numbers to call for inquiries or assistance whatsoever. They’re lightning-fast when it comes to onboarding new customers and charging activation fees, but beyond that—silence. Waisted R350.00 airtime, holding on for assistance with no joy. Ussless
Helpful (0)
Replies (8)0
Replies (8)
Mweb's replyOfficial
08 Jun 2026, 16:09Hello RinaWe understand how frustrating this experience has been, especially after taking the necessary steps to relocate your service and then struggling to get through to get assistance. The time and cost involved in trying to reach support, without receiving help, is not the level of experience we want for you.We would really like the opportunity to step in and get this properly resolved for you. Please share your registered email address linked to the order via private message so we can take a closer look at your relocation request and assist you directly as a priority.Once we have your details, we will review the status of the move, identify where the delay has occurred, and ensure clear next steps are provided to get your service up and running at your new address.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply08 Jun 2026, 16:09
Official
Hello RinaWe understand how frustrating this experience has been, especially after taking the necessary steps to relocate your service and then struggling to get through to get assistance. The time and cost involved in trying to reach support, without receiving help, is not the level of experience we want for you.We would really like the opportunity to step in and get this properly resolved for you. Please share your registered email address linked to the order via private message so we can take a closer look at your relocation request and assist you directly as a priority.Once we have your details, we will review the status of the move, identify where the delay has occurred, and ensure clear next steps are provided to get your service up and running at your new address.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
rE
rina E's updateReviewer Update
08 Jun 2026, 18:49My email
***
I'm still struggling
And tonight your technician Neo just hung up after a hour again, I think best will be just to cancel our agreement as all of this is not acceptable
***
I'm still struggling
And tonight your technician Neo just hung up after a hour again, I think best will be just to cancel our agreement as all of this is not acceptable
rE
rina E's update08 Jun 2026, 18:49
Reviewer Update
My email
***
I'm still struggling
And tonight your technician Neo just hung up after a hour again, I think best will be just to cancel our agreement as all of this is not acceptable
***
I'm still struggling
And tonight your technician Neo just hung up after a hour again, I think best will be just to cancel our agreement as all of this is not acceptable
rE
rina E's updateReviewer Update
08 Jun 2026, 18:49My telephone number ***
rE
rina E's update08 Jun 2026, 18:49
Reviewer Update
My telephone number ***
Mweb's replyOfficial
09 Jun 2026, 15:08Hello there, we are truly sorry for the unusually delayed response on this platform. We are reaching out to ensure you receive all the support you need. To avoid duplicate work that may cause delays, please advise whether you've managed to connect with one of our support agents on any of our support channels or whether you still require further assistance with the above query. Please reach out to us via private message for any additional assistance or discussion.
We are here for you and will respond to your private message as soon as possible.
Kind regards,
The Mweb Team
We are here for you and will respond to your private message as soon as possible.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply09 Jun 2026, 15:08
Official
Hello there, we are truly sorry for the unusually delayed response on this platform. We are reaching out to ensure you receive all the support you need. To avoid duplicate work that may cause delays, please advise whether you've managed to connect with one of our support agents on any of our support channels or whether you still require further assistance with the above query. Please reach out to us via private message for any additional assistance or discussion.
We are here for you and will respond to your private message as soon as possible.
Kind regards,
The Mweb Team
We are here for you and will respond to your private message as soon as possible.
Kind regards,
The Mweb Team
Best regards,
rE
rina E's updateReviewer Update
09 Jun 2026, 15:29GOOD day wasted last night 4 hours and this morning again 4 hours I just need you to cancel everything. Refund my instalation fee. And get out of my life.
I have never dealt with more *********** technically staff and and useless people like this before.
I have never dealt with more *********** technically staff and and useless people like this before.
rE
rina E's update09 Jun 2026, 15:29
Reviewer Update
GOOD day wasted last night 4 hours and this morning again 4 hours I just need you to cancel everything. Refund my instalation fee. And get out of my life.
I have never dealt with more *********** technically staff and and useless people like this before.
I have never dealt with more *********** technically staff and and useless people like this before.
Mweb's replyOfficial
09 Jun 2026, 15:35Hi Rina,
Thank you for reaching out. We understand how frustrating it must be to feel like you’re not getting the support you need, especially when you’re trying to get something as important as a cancellation sorted. After putting in so much effort, not getting resolution can feel exhausting. That’s not the kind of experience we want for our clients.
We’ve requested that the Cancellations Team urgently follow up on your case and reach out to you directly to assist with your request.
We will continue following up internally to ensure your cancellation is handled and that you receive the resolution you’ve been waiting for.
Kind regards,
Mweb Team
Thank you for reaching out. We understand how frustrating it must be to feel like you’re not getting the support you need, especially when you’re trying to get something as important as a cancellation sorted. After putting in so much effort, not getting resolution can feel exhausting. That’s not the kind of experience we want for our clients.
We’ve requested that the Cancellations Team urgently follow up on your case and reach out to you directly to assist with your request.
We will continue following up internally to ensure your cancellation is handled and that you receive the resolution you’ve been waiting for.
Kind regards,
Mweb Team
Best regards,
Mweb's reply09 Jun 2026, 15:35
Official
Hi Rina,
Thank you for reaching out. We understand how frustrating it must be to feel like you’re not getting the support you need, especially when you’re trying to get something as important as a cancellation sorted. After putting in so much effort, not getting resolution can feel exhausting. That’s not the kind of experience we want for our clients.
We’ve requested that the Cancellations Team urgently follow up on your case and reach out to you directly to assist with your request.
We will continue following up internally to ensure your cancellation is handled and that you receive the resolution you’ve been waiting for.
Kind regards,
Mweb Team
Thank you for reaching out. We understand how frustrating it must be to feel like you’re not getting the support you need, especially when you’re trying to get something as important as a cancellation sorted. After putting in so much effort, not getting resolution can feel exhausting. That’s not the kind of experience we want for our clients.
We’ve requested that the Cancellations Team urgently follow up on your case and reach out to you directly to assist with your request.
We will continue following up internally to ensure your cancellation is handled and that you receive the resolution you’ve been waiting for.
Kind regards,
Mweb Team
Best regards,
rE
rina E's updateReviewer Update
09 Jun 2026, 15:48Thank you for the computer generated reply
rE
rina E's update09 Jun 2026, 15:48
Reviewer Update
Thank you for the computer generated reply
Mweb's replyOfficial
09 Jun 2026, 16:05Hi Rina,
The matter remains with our Cancellations Team, and we’ve already requested that they prioritise your case and reach out to you directly to bring this to a proper conclusion. The focus is on ensuring you receive clear confirmation without further delays. We will keep pushing this internally to ensure you receive assistance.
Kind regards,
Mweb Team
The matter remains with our Cancellations Team, and we’ve already requested that they prioritise your case and reach out to you directly to bring this to a proper conclusion. The focus is on ensuring you receive clear confirmation without further delays. We will keep pushing this internally to ensure you receive assistance.
Kind regards,
Mweb Team
Best regards,
Mweb's reply09 Jun 2026, 16:05
Official
Hi Rina,
The matter remains with our Cancellations Team, and we’ve already requested that they prioritise your case and reach out to you directly to bring this to a proper conclusion. The focus is on ensuring you receive clear confirmation without further delays. We will keep pushing this internally to ensure you receive assistance.
Kind regards,
Mweb Team
The matter remains with our Cancellations Team, and we’ve already requested that they prioritise your case and reach out to you directly to bring this to a proper conclusion. The focus is on ensuring you receive clear confirmation without further delays. We will keep pushing this internally to ensure you receive assistance.
Kind regards,
Mweb Team
Best regards,